We grow ideas

Primary Contact provides call center outsourcing solutions to businesses. We go beyond traditional call center services by offering services such as order taking, help desk, customer acquisition, and emergency response.

Inbound Services
Provides Call Center Solutions

Outbound Services
Increase Revenue Costs

Telemarketing Service
Services for Businesses

About us

In business since 1995 and with years of experience in the call center industry, Primary Contact can customize its services to accommodate businesses of all sizes and in all industries.

What we can do for you

Primary Contact is a complete outsourcing center combining the latest technology with customer service and a commitment to excellence. The contact center services we offer span all clients in all industries who are in need of comprehensive or singular services. By offering all solutions as customizable services, we have emerged as a leader in the call center industry. Whatever your needs are, Primary Contact services can be customized to fit your framework, making us a complete business outsourcing center. Our call center is staffed with agents, supervisors, and staff that are focused on the growth of your organization. We succeed when you succeed and it is imperative that we focus on increasing your sales and customer service support through excellent call center support.

 

Get in touch

PHONE: +60 0727 69210
Email: info@primary-contact.com
Address: Primary Contact Sdn.Bhd
Unit 17-07 Menara MSC Cyberport,
No 5, Jalan Bukit Meldrum
Johor Bahru, Malaysia . 80300

24 hours a day, 7 days a week

Outsourcing has many advantages including increasing available personnel to answer customer questions and respond to customer service issues, lowering overhead, eliminating gaps in customer service, and increasing customer to business response times fostering strength in your brand. If you are performing direct marketing campaigns or just responding to marketing efforts, you know inbound call volume can fluctuate. Fluctuations that your office cannot handle mean lost opportunities. Using Primary Contact as a call outsourcing service mean you will never miss a call or an opportunity again. Our call center provides an architecture of agents plus offsite overflow operators to give your callers the customer service they expect. Outsourcing to Primary Contact ensures you will get the best call center services in the industry.

A call center is only as good as it's employees, and Primary Contact employees are trained customer service specialists to manage your account and your inbound and outbound telephone calls. Our agents answer the telephone in your company name and follow your service protocol to mimic the professionalism your own office would display to your customers. And, our service is available 24 hours a day, 7 days a week, whenever you need us. We can answer your calls as often as you need, from full 24 hour service to acting as an overflow call center when you need. As your outsourcing solution, our agents will learn about your organization and provide complete services when you need them most. We have the capability to provide around the clock services, strengthen your brand and your relationships with your customers, increase customer satisfaction, and maximize your budget on business process outsourcing. When you are ready to explore call center outsourcing options, contact Primary Contact Call Center today.